Overview

At Foundation Art Services, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below:

Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • Proof of purchase is required for all returns.

Non-returnable Items:

  • Custom-made or personalized items.
  • Sale or clearance items.
  • Gift cards.

Process for Returns

To initiate a return, please follow these steps:

  1. Contact our customer service team at sales@foundationartservices.com or 1 (800) 627 3223 to request a return authorization.
  2. Once your return is authorized, carefully package the item, including all original packaging and accessories.
  3. Ship the item to the following address:
    Foundation Art Services
    5470 NW 10TH TERRACE,
    FORT LAUDERDALE, FL 33309

Please note that you will be responsible for the cost of return shipping unless the item is defective or we made an error with your order.

Refunds

Eligibility for Refunds:

  • Refunds will be processed once we receive and inspect the returned item.
  • If the return is approved, we will notify you and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds:

  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund at our discretion.
  • Items returned more than 30 days after delivery may not be eligible for a full refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] or [Your Phone Number] for further instructions.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or our error.

Exceptions

Under Florida law, certain items may not be eligible for return or refund. This includes items that have been used, worn, or altered in any way. Custom orders and personalized items are also generally not returnable.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at:

Foundation Art Services
5470 NW 10TH TERRACE, FORT LAUDERDALE, FL 33309
1 (800) 627 3223
sales@foundationartservices.com